MHA Class Visit: HLTH 755 Quality Improvement and Patient Safety

The production of healthcare is a service of significant personal and social consequence, and the quality of that service is high on the agenda of every healthcare leader. Many industry trends are interacting to provide new challenges and opportunities for managers in healthcare quality and patient safety. Among those trends are new ways of organizing and delivering services, new technologies, the growth of consumerism and patient-centered care, and new standards and expectations. This course focuses on the complexities and processes of assuring quality and safety in healthcare organizations. Among the topics covered in this course are creating a culture of safety, establishing and sustaining organizational alignment, quality/safety implications for accreditation and regulatory compliance, and measuring and improving the patient experience.